FAQ
General Information
Here you will find everything you need to know about how the baskets are made and how your order is processed.
Kiondo baskets are woven by hand, with the sisal thread crossed in various patterns. Two single threads are twisted into a strong thread. Many such threads are woven together. From these threads, a sisal Kiondo is made. It takes between 2 and 4 days to finish a medium-sized basket.
Sisal is a biologically grown plant cultivated in various parts of central Kenya or the coastal province. The sisal plant resembles the aloe vera plant but is much stronger and contains more fibers, hence the sisal fiber threads. The sisal plant can grow continuously due to the harvesting model, where the plant is not completely cut down but the older layers are trimmed, leaving the younger layers to grow.
Organic sisal is used to make Kiondos. Some baskets also use cotton yarn for decoration and to enhance patterns. Cowhide is used for the handles and trimmings.
The sisal is dyed before the Kiondo is made, using non-toxic dyes that are cooked with the sisal threads and dried in the sun for one or two days.
Because Kiondos are handmade, you can say they are unique pieces. Single-colored Kiondos are the same in color and size and therefore only differ minimally from each other.
We are not Fairtrade certified, but we can confidently say that we trade fairly. Because we buy directly from the producers at the original price and import directly, we can ensure that the price is right and the producers receive their money directly.
Order and Shipping
We do our best to process and ship your order the same day. Orders placed after 3:00 PM will be shipped by the post office the next day.
Yes, you will find the tracking number in the shipping confirmation.
Returns and Exchanges
As long as the order has not been shipped, you can cancel it. The amount paid will be refunded.
We do not offer a right of return.
If a product does not fit, you are welcome to contact us for an exchange.
Payment Methods
You can pay with TWINT, Visa, Mastercard, and Paypal. Payment processing is handled by Zahls.
No, credit card details are not stored on the Kyondo site. Only address and order data are stored. The data is entered directly on the Zahls payment page.